Need help with Step Tracker, or have a question about your account, subscription, or the app itself? We're here to help.
The fastest way to reach us is by email. Send your question, bug report, or feedback to:
We aim to respond to every support request within 1-2 business days.
Many setup and troubleshooting questions -- syncing with Health Connect and Google Fit, permissions, missing data -- are already answered on our FAQ page.
Step Tracker's ad-free subscription is billed and managed entirely through the App Store or Google Play, not through us directly. To view, change, or cancel your subscription:
iOS: Settings app > your name > Subscriptions.
Android: Google Play Store app > Profile icon > Payments & subscriptions > Subscriptions.
For billing questions we can't resolve directly (e.g. a refund request), email us at support@suratfit.com and we'll help however we can, though refunds for App Store/Play Store purchases are ultimately issued by Apple/Google.
See our Privacy Policy and Data Security & Compliance pages for details on how your data is handled, or email support@suratfit.com with any privacy-related question or request.